Frequently asked questions

Please call our Parkstone shop on 01202 748502 before travelling to confirm opening hours and the service you need. Car-key work is available in store by appointment.

For urgent out-of-hours support, use the number supplied with your maintenance agreement. Online requests are reviewed by the office.

Choose Keyholders & contacts in the Customer Area. We verify relevant details before making monitored-system or keyholder changes. Sending the form does not itself change your records.

Call 01202 748502 or email info@ashley-security.co.uk with the quote reference. For a copy of an existing quotation, use Request documents in the Customer Area.

Choose Request a service visit in the Customer Area. Include the site, systems and your general availability. Our team reviews the request and contacts you to agree an appointment. The form does not make an automatic booking.

We welcome honest feedback. Read customer reviews and find our Google review link on Our Work, or contact our team if there is something we can improve.

Contact the office with your account or site reference so we can review your agreement and explain the relevant terms and next steps. If something has gone wrong, please tell us so we can try to resolve it.

Your quotation and agreement set out the included systems, visits, support and exclusions. Equipment changes, help after changing internet provider, additional work or replacement parts may be chargeable.

Ask us to review the issue and explain the proposed work and charges before it is arranged. See maintenance information.